From 0f12147eb3e12e615bd61348d5130e3c8184bb23 Mon Sep 17 00:00:00 2001 From: Charles Howard <96023061+charlesrhoward@users.noreply.github.com> Date: Tue, 18 Aug 2026 15:29:51 -0400 Subject: [PATCH] docs: explain usage charges and empty output recovery --- content/docs/cli/quickstart.mdx | 3 +++ content/docs/plans-and-billing.mdx | 8 ++++++++ content/docs/support.mdx | 1 + 3 files changed, 12 insertions(+) diff --git a/content/docs/cli/quickstart.mdx b/content/docs/cli/quickstart.mdx index 8f15ae4..9b5cc91 100644 --- a/content/docs/cli/quickstart.mdx +++ b/content/docs/cli/quickstart.mdx @@ -90,6 +90,9 @@ See [Concepts → Attach](/cli/concepts/attach). - Login succeeds but no models available — check [Available Models](/web/models) and the account plan. Account-backed login inherits managed hosted access. +- A run says that the model returned no output — open `/model`. Choose another + model, then retry the task. Mogplex does not retry an empty response because + the retry can add cost. - Header says `transport: offline` — core is unreachable. Check network and retry; the daemon transport surfaces a reconnect banner. - A slash command "doesn't work" — check `/help` for the actual registry. diff --git a/content/docs/plans-and-billing.mdx b/content/docs/plans-and-billing.mdx index 003525d..27864be 100644 --- a/content/docs/plans-and-billing.mdx +++ b/content/docs/plans-and-billing.mdx @@ -61,6 +61,12 @@ The new balance appears after Stripe confirms the payment. Mogplex shows recent usage costs in Billing. These costs use the available inference-credit balance. +Mogplex lists each model call after the cost settles. For a code review, the +entry shows the repository and PR number. Billing rounds the displayed amount +to the nearest cent. The credit ledger keeps the provider cost to eight decimal +places. A new entry can take up to 10 minutes to appear while Mogplex confirms +the final provider cost. + | Usage | Rate | | --- | ---: | | Model inference | Model provider price, with no markup | @@ -140,6 +146,8 @@ does not display or store the full card number in the Billing page. Select **Update payment method** to make changes in Stripe. Mogplex creates an invoice for each plan payment, add-on payment, and inference-credit payment. +Usage charges appear in **Recent usage costs**. They do not produce Stripe +invoices. They spend credit that is already in the account. Billing shows the latest 20 invoices. Select an invoice number to open its hosted invoice or PDF. Select **View all invoices** to open the complete Stripe diff --git a/content/docs/support.mdx b/content/docs/support.mdx index 57898c7..4cd1752 100644 --- a/content/docs/support.mdx +++ b/content/docs/support.mdx @@ -20,6 +20,7 @@ repo coverage, routing, execution, and local CLI state. | Slack mention does not start repo work | [Slack](/integrations/slack), [Settings](/web/settings#slack), and [Observability Runbook](/guides/observability-runbook) | | Sandbox or preview launch is failing | [Sandbox Setup Checklist](/guides/sandbox-setup-checklist), [Vercel](/integrations/vercel), [Projects](/web/spaces), and [Sandboxes](/web/sandboxes) | | CLI signs in but does not inherit expected hosted state | [Settings](/web/settings), [CLI Authentication](/cli/guides/authentication), and [Configuration and Flags](/cli/guides/configuration-and-flags) | +| CLI says that the model returned no output | Open `/model`. Choose another model, then retry the task. The CLI stops before an automatic retry can add cost. | | A slash command does not behave as expected | [Slash Commands](/cli/commands), [Slash Commands guide](/cli/guides/slash-commands), and [Custom Slash Commands](/configure-and-extend/custom-slash-commands) | | You need the API error shape or status code | [API Quickstart](/reference/api#quickstart) and [API Errors](/reference/api#errors) | | You need to know what is safe to share | [Security and Data Handling](/reference/security-and-data-handling) |