📦 Feature - Staff tools: Support tickets

[jadennaut]

Is your feature request related to a problem? Please describe.
The current user support process requires users to send an email. An in-app support ticketing process makes user support easier and more convenient.

Describe the solution you'd like
A sort of messaging menu between a user and staff, where the user can communicate and also view other tickets/issues they've made. Before making a ticket, the user can describe their issue and categorize it for internal organization (categorization can be edited by support staff). Support staff can see the user's prior issues and set internal notes on that user's profile for future issues.

Describe alternatives you've considered
Zendesk/third-party ticketing system, although might be pricey

Additional context
Use examples from Zendesk and other services on how this could look like
Not intended as a replacement for email support - still needed for things like account recovery

[Laarikin]

Would absolutely love a system like this. Incredibly useful. If not built-in, could possibly be some form of add-on to a community?

[jadennaut]

Would absolutely love a system like this. Incredibly useful. If not built-in, could possibly be some form of add-on to a community?

Wow, didn't even think of making this a planet feature. I know many communities that could benefit from this. I'll probably make another issue for planet tickets!