HTTP Status: 4xx, 5xx
The errors described below are returned by the REST API itself, not by the logic of a specific method. They can arrive in response to any method.
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|| Status | Code
Error Message | Description ||
|| 500 | INTERNAL_SERVER_ERROR
Internal server error | An internal server error has occurred. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support ||
|| 500 | ERROR_UNEXPECTED_ANSWER
Server returned an unexpected response | The server returned an unexpected response. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support ||
|| 503 | QUERY_LIMIT_EXCEEDED
Too many requests | The request intensity limit has been exceeded ||
|| 429 | OPERATION_TIME_LIMIT
Method is blocked due to operation time limit | The method is blocked because the request resource intensity limit has been exceeded. The block is lifted automatically once the accumulated execution time of the method no longer exceeds the limit ||
|| 401 | NO_AUTH_FOUND
Wrong authorization data | The request contains no authorization data: neither an access token nor a webhook code was passed ||
|| 401 | INVALID_REQUEST
Https required | Methods are called over the HTTPS protocol only ||
|| 401 | OVERLOAD_LIMIT
REST API is blocked due to overload | The REST API is blocked due to overload. This is a manual individual block. To have it lifted, contact Bitrix24 technical support ||
|| 401 | ACCESS_DENIED
REST is available only on commercial plans | REST API access is not active for this account. In Bitrix24 Cloud, check the current plan or trial status: Vibe+ plans include REST API access, while Essentials plans do not. A webhook receives a different error message — REST is available only by subscription ||
|| 401 | INVALID_CREDENTIALS
Invalid request credentials | No active webhook with the specified user identifier and secret code was found ||
|| 404 | ERROR_METHOD_NOT_FOUND
Method not found! | No method with this name was found. The name is misspelled, the method does not exist in the REST API, or it is unavailable without the required scope ||
|| 401 | insufficient_scope
The request requires higher privileges than provided by the webhook token | The request requires broader permissions than the token has: for a webhook these are the permissions granted to it, for an application it is the scope. For an application, the error message ends with provided by the access token ||
|| 401 | expired_token
The access token provided has expired | The access token has expired ||
|| 401 | user_access_error
The user does not have access to the application | The application is installed, but the Bitrix24 administrator has granted access to it only to specific users ||
|| 403 | PORTAL_DELETED
Portal was deleted | The public part of the site is closed. To open it on an on-premise installation, disable the "Temporary closure of the public part of the site" option. Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site ||
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