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Automatically answers common queries (e.g., password reset, order status, refund policies).
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Stores every interaction in a database.
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Analyzes stored data to:
Identify the most frequently asked questions.
Detect patterns in customer concerns.
Predict customer behavior
E-commerce: Customers frequently ask “Where is my order?”. The AI logs these queries and analytics show that 70% of queries happen within 3 days of purchase, meaning customers want faster order tracking → business can improve shipping updates.
Banking/Fintech: Many customers ask “Why is my transaction pending?”. Stored data shows a pattern of increased queries on salary credit days, helping the bank predict surge times and allocate more resources.