I bridge customer outcomes and technology by combining Customer Success, technical support, cloud infrastructure and security best practices.
I build practical projects that demonstrate how technical solutions can improve customer onboarding, adoption, reliability, security and operational efficiency.
- AWS
- Microsoft Azure
- EC2
- S3
- IAM
- CloudWatch
- CloudTrail
- AWS Config
- Linux
- Bash
- PowerShell
- Git
- GitHub
- GitHub Actions
- Docker
- Kubernetes
- Terraform
- CI/CD
- IAM & access management
- Security monitoring
- Cloud configuration and compliance
- Infrastructure as Code security
- CI/CD security concepts
- DevSecOps practices
- Customer Onboarding
- Customer Adoption
- Technical Support
- Customer Health Monitoring
- Customer Success Operations
- Technical Account Management
- SaaS Workflows
- Knowledge Management
- CRM & Customer Data
- GitHub
- Jira
- HubSpot
- Zendesk
- Slack
- Notion
- Zapier
- Microsoft 365
A strategic Customer Success framework designed around customer acquisition, onboarding, activation, adoption, retention, expansion, and advocacy.
Focus: Customer Success Strategy | Lifecycle Design | Adoption | Retention | Expansion
π View Project
Hands-on projects covering Linux, AWS, infrastructure, automation, containers, CI/CD, and cloud operations.
Focus: AWS | Linux | Terraform | Docker | Kubernetes | CI/CD
π View Projects
Practical projects exploring cloud security, identity and access management, secure infrastructure, monitoring, and security within development workflows.
Focus: Cloud Security | IAM | DevSecOps | Security Automation
- AWS Cloud Engineering
- Microsoft Azure
- DevSecOps
- Cloud Security
- Kubernetes
- Terraform
- Cloud-native technologies
- Open source contributions
I learn by building, documenting, and applying concepts to practical projects.
I am particularly interested in roles that sit at the intersection of:
Customer Success + Technology + Cloud + Security
Target areas include:
- Technical Customer Success
- Technical Account Management
- Customer Success Engineering
- Cloud Support
- Cloud Security
- DevSecOps
- SaaS Technical Support