Online Complaint System

The Online Complaint System is a web-based application developed using PHP, HTML, CSS, and JavaScript. This system is designed to improve the surroundings by enabling users to report incidents anonymously and securely.

About the Project

This project is my 4th semester BCA project, developed as part of the curriculum to showcase practical knowledge and application of web development technologies.

Features

• Users can upload media files such as videos, photos, and audio related to incidents like robbery, murder, rape, consumer cheating, etc.
• Ensures user anonymity to maintain privacy and encourage reporting.
• Helps the Indian Government and citizens by providing evidence to punish accused individuals and reduce crime rates.

How to Run the System

Prerequisites

1. XAMPP (or any local server environment).
2. A text editor like Notepad++, Sublime Text, or similar.
3. The complaint-management-system source code.

Steps to Set Up

1. Download the zip file containing the project.
2. Extract the file and copy the complaint-management-system folder.
3. Paste the folder into the root directory of your XAMPP installation (e.g., C:/xampp/htdocs).
4. Open PHPMyAdmin by navigating to http://localhost/phpmyadmin.
5. Create a new database named cms.
6. Import the cms.sql file located in the SQL folder of the extracted package.
7. Run the application by visiting http://localhost/complaint-management-system.

Admin Login Credentials

• Username: admin
• Password: admin

Contribution

This system aims to assist the Indian Government and citizens in reducing crime and ensuring justice. Contributions to improve the system are welcome.

License

This project is open-source and free to use for educational and non-commercial purposes.

Screenshots

Welcome Page

Login Page

User Dashboard

Admin Dashboard

Lodge Complaint Page

Manage Complaints Page