Smart Queue System (CareQueue)

Walk-in customer care ticket & live queue system built with Next.js.

Customers take a ticket by category (no registration). A ticket PDF prints automatically. Support managers call the next ticket and mark it done. Admin manages managers, categories, and full dashboard stats.

Repository: github.com/imranbru99/smart-queue-system

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Features

• Homepage / kiosk ticket pickup (no customer account)
• Auto ticket PDF print, then return to home
• Live queue board with NEXT ticket
• Admin & Manager roles
• Dashboard counts: today, yesterday, last week, this month, last month, all history
• Category & manager CRUD (admin)

Routes

Area	Route	Who
Home (get ticket + PDF print)	/	Public
Kiosk tab	/kiosk	Dedicated tablet
Live queue board	/queue	Public / TV
Staff login	/login	Admin & Manager
Dashboard	/dashboard	Admin & Manager
Serve queue	/dashboard/serve	Call next / complete
History	/dashboard/history	Period filters
Categories	/dashboard/categories	Admin
Managers	/dashboard/managers	Admin

Queue flow

1. Customer opens home or /kiosk → picks category → gets code like B-001
2. PDF print dialog opens → after print, screen returns home
3. Number appears on /queue under Waiting (first = NEXT)
4. Manager opens Serve queue → Call next → Serving
5. Complete / Approve → Done → next ticket is ready
6. Dashboard shows period totals and history

Roles

• Admin — dashboard, categories, managers
• Manager — serve queue, stats, history
• Customer — take ticket only (no login)

Setup

npm install
npx prisma migrate dev
npm run db:seed
npm run dev

Open http://localhost:3000.

Demo accounts

Role	Email	Password
Admin	admin@queue.local	admin123
Manager	manager@queue.local	manager123

Stack

• Next.js (App Router) + TypeScript + Tailwind CSS
• Prisma + SQLite
• JWT session (jose + bcryptjs)
• Ticket PDF print (jspdf)

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Author & contact

Imran Dev — Smart Queue System

Platform	Link
Portfolio	imrandev.bd
LinkedIn	linkedin.com/in/imranbru99
GitHub	github.com/imranbru99
X / Twitter	@imrandev_bd
YouTube	@ImranDevBD
Instagram	@imranbru99
Facebook	ExpertImranDev
TikTok	@imrandev_bd
Threads	@imranbru99
Pinterest	@imrandev_bd
WhatsApp	+880 1576-918420
Email	me@imrandev.bd
All Links	linktr.ee/ExpertImranDev