Transitioning into Healthcare IT / IAM / GRC after 5+ years in healthcare operations and logistics. PMP-certified, currently working through CompTIA Security+.
I'm building my technical foundation through self-directed, hands-on projects rather than waiting for a job to teach me the tools — live Okta and ServiceNow environments, real risk-assessment methodology, and honest documentation of what I built and why.
Portfolio site: sites.google.com/view/shaquille-jackson-healthcare-i Location: Salt Lake City, UT
Identity & Access Management
- IAM Access Lifecycle, RBAC & Quarterly Access Review — built in a live Okta Workforce Identity Cloud instance: RBAC matrix, group/role design, MFA policy, quarterly access review.
Healthcare IT / Application Support
- Healthcare IT Service Desk Simulation — ServiceNow instance with assignment groups, incident lifecycle, SLA definitions, and a knowledge base.
- Epic Workflow Build & Test Documentation — current-state/desired-state analysis, build spec, and a 17-case test script for an appointment-scheduling redesign.
- SQL Analytics on Support & Operations Data — SQL over clinic operations + service desk data: no-show rates, SLA compliance, resolution time.
GRC / Risk
- HIPAA-Aligned User Access Review & Compliance Audit
- IT Risk Register — 10-entry register scored Likelihood x Impact, cross-validated against the HIPAA audit's own findings.
- Vendor & Third-Party Risk Review — Okta & ServiceNow — a real vendor risk scorecard built from each vendor's actual public SOC 2 / ISO 27001 trust-center documentation.
- AI Risk Assessment — Generative AI Clinical Note Summarization — scored against the NIST AI RMF Generative AI Profile, cross-validated against the IT Risk Register.
All 8 projects share one simulated organization (Wasatch Family Health Clinic) so the work tells one consistent story instead of eight disconnected exercises — findings in one project get reused and cross-checked in the others, the way a real analyst's work would build on itself.
Open to Healthcare IT Analyst, IAM Analyst, and entry-level GRC/Risk roles. Feel free to reach out — I'm always glad to talk through how any of these were built.