Some Alexa Devices do not send commands to Sinric Pro site

[storkpkp]

I have several echo devices that work fine with my device, but I have an echo show that will not respond to the command with a call to Sinric Pro. The hsitory of the alexa device shows the command was registered, but the log on the Sinric site does not see it.

[kakopappa]

If you can’t see the command from Alexa in the activity log likely the command never came in.

Please make sure you are using the same account Eco also try relinking the account on Amazon Eco device it self

[storkpkp]

I’m in my account on all devices. It works from an echo dot and a second gen echo. My echo show and echo studio do not work.

[kakopappa]

Can you send an email to support at Sinric dot com with your details.

[storkpkp]

I have tried multiple ways to send my details through the contact form on the website, but it does not work. Is there a direct email address?

[kakopappa]

Got your message. Thanks

[kakopappa]

fix has been release hence closing this issue